Frequently Asked Questions
I’m unsure which programme I need?
If you are unsure what you need, or have any questions, please get in touch and we can have chat and work out what will suit you and get you going on your journey.
Do you do payment plans?
I don’t want money to be a factor in you not making the changes you need, so I do offer payment plans. Please contact me to discuss.
How is payment made?
Payment is made by BACS transfer or PayPal (incurs a fee). My details will be provided at the time of booking, and you will be asked to pay a non-refundable deposit to secure your booking. The deposit will come off your session fee.
Do you offer support outside of the sessions?
Yes I offer support Monday to Friday 9.00-5.00pm via WhatsApp, Text or email with a response time of 48 hours (generally quicker).
Are you insured?
Yes I am fully insured and registered with the relevant Professional Bodies.
What If I need to reschedule a session?
If you need to cancel a session, please contact me via email, text, phone or change your booking online. At least 48 hours’ notice is required but please give more notice if you can. When sessions are cancelled with less than 48 hours’ notice, you will be charged for the missed session at the usual rate unless there are special extenuating circumstances. I will accommodate and be flexible where I can.