Philippa Rose -Terms and Conditions
Payment is required at the time of booking, though it’s possible to pay a deposit for some longer programmes, with the remainder due before the course begins. For some programmes, you can pay in instalments. If you want to discuss payment terms, please contact me to discuss. By making payment you are agreeing to the Cancellation, Lateness and Refund policy.
Will I be able to get a refund if I change my mind?
I am happy to refund you 80% of your programme course or retreat, provided the request for your refund is submitted at least six weeks before your programme, course or retreat starts. Deposits are non-refundable. This does not affect your statutory right to a 14-day cooling-off period under the Consumer Contracts Regulations. If you have made a booking or purchase and already received the goods (i.e. the links for a digital download, access to part of the website that is behind a paywall, links to access online courses, Zoom calls or recordings) you waive your right to cancellation during the cooling-off period.
How do I request a refund?
To submit a cancellation and request a refund, please get in touch with me to discuss. If you meet the criteria for a partial refund, I will issue the refund within seven working days. The refund will be issued via the payment method you used at the time of booking.
Cancellation of sessions
If you need to cancel a session, please contact me via email, text, phone or change your booking online. At least 48 hours’ notice is required but please give more notice if you can. When sessions are cancelled with less than 48 hours’ notice, you will be charged for the missed session at the usual rate unless there are special extenuating circumstances. I will accommodate and be flexible where I can.
If two or more sessions are cancelled consecutively, you agree to review with me whether these sessions are working for you. Together we will create a new plan for your progression.
What if my course is cancelled?
Very few courses are cancelled. If I have to cancel a course due to unforeseen circumstances, you will be transferred to the next available course. I regret that I cannot accept liability for an inability to provide courses where these are affected by circumstances beyond my reasonable control, for example, medical restrictions, industrial action, public transport disruptions or severe weather.
Confidentiality and use of your data
While on a course or retreat with us, we promise to keep any information you share confidential, and I expect you to do the same for me and your fellow students. Please also make yourself aware of my Privacy Policy.